The Pragmatic Heretic
Pragmatic - (prag·mat·ic), adjective. Of or pertaining to a practical point of view or practical considerations.
Heretic - (her·e·tic), noun. Anyone who does not conform to an established attitude, doctrine, or principle.

Monday, August 31, 2009

On hold via email?

I emailed SiriusXM customer support for a problem with my account and received this response:

Thanks for writing to SIRIUS XM Customer Care! At SIRIUS XM, our
customers matter - that's why we love hearing from you. We believe we
offer the best audio entertainment in the world and we want you to think
so too.

We are currently experiencing high email volume. Please note that a
response to your question may take a little longer than it normally
would, but one of our Customer Care Associates will get back to you as
soon as possible.

I thought I was emailing to avoid being put on hold?

posted by Jessica at 11:14 AM
View blog reactions

3 Comments:

  • Ha! That's funny!

    By Blogger Waldo, At August 31, 2009 11:54 AM  

  • HAHA! I just read an article the other day about how highly profitable companies have crappy customer service...think microsoft, dell, etc. I guess that's how they make their money.

    [that was me who deleted the other comment...I'm still learning how to spell]

    By Blogger Mickity, At August 31, 2009 5:12 PM  

  • I hadn't heard anything back from them for a while so I ended up calling and amazingly got right through. I can't say the customer service experience was a great one, but at least we were able to communicate without too many language barrier issues and we got the problem resolved.

    I received an email back regarding my original support request a couple of hours later looking for more clarification. I'm glad I got impatient and called.

    These guys are a monopoly, so I guess they don't have anything to lose by giving craptacular support.

    By Blogger Jessica, At September 1, 2009 11:30 PM  

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